Call Center

Elizabethtown, KY

Post Date: 11/20/2017 Job ID: 465676 Industry: Clerical

Elizabethtown Ky, Call Center 
1st shift, Monday thru Saturday 11AM-8PM.
Duties include:
Respond to requests assistance in person, via phone, electronically
Research questions using available information resources
Advise user on appropriate action
Follow standard Call Center procedures
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Basic computer skills.
Customer service via telephone.
1 year of verifiable experience or training in customer service or call center position.
Must have general knowledge of office equipment and able to perform general office duties.
Must be able to pass a background check.

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