Cash Application Clerk

Independence, OH

Post Date: 10/17/2017 Job ID: 479557 Industry: Clerical

Our customer in Independence, Ohio is looking for a Cash Applications Processor

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Research and resolve aged open payments and credits on customer accounts using a variety of reports, documents and on-line data systems.
  • Utilize various search tools to research and locate checks, remittances, and other appropriate information requested
  • Perform analysis of customer payment history.
  • Validate and research application requests to determine if they are appropriate
  • Contact requestors when a request submitted does not have all valid information needed to be completed and applied
  • Identify misapplied funds, reverse those postings and reapplication of checks, ACH or wires when needed
  • Create and maintain Excel spreadsheets and supporting documentation related to research completed on customer accounts
  • Escalate issues and errors to management, as necessary.
  • Develop relationships and gain understanding the areas of customer service, cash applications, and credit and collections in order to better facilitate necessary transactions
  • Work along-side the lockbox appliers on unapplied cash or open funds on account to determine the best resolution
  • Other projects or duties as assigned by dept. supervisor/manager

MINIMUM QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

REQUIREMENTS:

  • High School Diploma/GED required. Associates/Bachelor s degree preferred
  • Minimum of two years of prior experience in Cash Applications or Accounts Receivable related positions. *Advanced education/degree may substitute for experience requirements.
  • Proficient in Microsoft Office including Word, Excel and Outlook as well as a demonstrated ability to utilize financial applications within SAP. Prior SAP experience a plus.
  • Ability to train new employees and to answer questions from staff regarding complex cash application procedures and issues. Including having the ability to adjust to others needs and learning styles.
  • Exhibits customer focused behavior such as building positive relationships and strives to understand customer s needs, both internal and external.
  • Ability to deal with difficult situations in a diplomatic and professional manner.
  • Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.
  • Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
  • A positive approach and willingness to learn coupled with the ability to work in a team environment.

Full benefits package offered, once/if hired on that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Reimbursement and much more...!

If you are interested, please send resume

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