Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Export Files and reporting
Ensure arrival notices are communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Airline and ocean carriers, trucking companies and others involved).
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Meet KPI standards in accordance with the Company s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary.
Meets company standards of 52 hours training per year per employee.
Complete mandatory training when required
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
Fluent in English.
Adhere to the company s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Meet company standards of 52 hours training per year, including as needed management/leadership training