Customer Care Associate
Our client is a leading pharmaceutical sourcing and distribution service company. They are looking for an experienced Customer Service professional for a contract position. If you possess the skills we need, please contact us for immediate consideration.
Job Duties and Responsibilities
Collects and reviews all patient insurance information needed to complete the verification process.
Identifies any restrictions and details on how to expedite patient access.
Could include documenting and initiating prior authorization process, claims appeals, etc.
Completes quality review of work as part of finalizing product.
Specific experience in medical office administration, benefit verification, coding, claims processing or customer service at an insurance company a plus.
Proficient Windows based experience including fundamentals of data entry/typing
Intermediate level of Outlook, Word, and Excel
Strong interpersonal skills and professionalism
Independent problem solver, good decision maker, and robust analytical skills
Strong attention to detail
Effective written and verbal communication
Experience handling a high volume of call levels
What you get in a return:
Competitive pay rates
If interested, please submit your resume to firstname.lastname@example.org