Customer Care Coordinator

TRN Staffing has partnered with a company that is one of the leading property/casualty insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in downtown Omaha, NE, our client offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.

 This company is looking for the ultimate customer care coordinator. The ideal candidate is a triple threat-excellent customer service, tech savvy, and good with numbers. As a customer care coordinator, you will be working for a downtown company with a solid reputation in the insurance industry. Enjoy the amenities of the The Riverfront, nearby restaurants, and food trucks on summer/fall days.

 Duties of the customer care coordinator include:
 • Understanding the billing processes for various lines of commercial insurance, including payment plans, installment calculations, endorsement impacts, etc.
 • Processing one-time payments and/or enrolling insureds in automatic recurring payment plans.
 • Multi-tasking by completing billing inquiries from agents, business partners, and insureds through phone calls, workflow transactions, and e-mail
 • Providing first level customer technical support for agents and insureds on software applications, including assistance in accessing the software and helping with basic usage of the same.
 • Providing excellent customer service in both verbal and written communication with agents, business partners, and insureds.

 Requirements of the customer care coordinator include:
 • Bachelor’s degree in business, economics, or math required
 • 4+ years of customer service

 Perks of the customer care coordinator include:
 • Direct hire opportunity
 • Pay starts at $49000 / year
 • Subsidized parking & Wellness Program
 • Health benefits & Tuition reimbursement
 • Retirement plan with match
 • Paid Vacation / Sick Days / Holidays

 Join our client's company as a customer care coordinator and apply today!

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