Charlotte, NC 28262
Customer Service Representative
Our client has been the worldwide leader in theatre products distribution in the Charlotte area for 60 years. Due to continued growth and new business, we are currently seeking a motivated, professional, and dedicated candidate to fill their open Customer Service Representative position.
Interact with customers to provide information in response to inquiries about products and services.
Take or enter orders, cancel accounts, or to obtain details of complaints.
Handle and resolve complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Excellent customer service skills.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Strong time management skills.
Solid critical thinking skills.
Experience with customer relationship management (CRM) software a plus.
Multiple Healthcare Plans
Accident, Disability, Life
Direct Deposit/Pay Cards
Uncapped Referral Bonuses
1st Shift: Mon-Fri, 9:30am-6pm
Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually.
For more information contact our Charlotte Branch at 704-588-8161
If interested please send a resume to: Charlotte @trnstaffing.com