Customer Service

Elwood, IL

Post Date: 01/12/2018 Job ID: 483962 Industry: Clerical
Essential Duties & Responsibilities:
* Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
* Processes and inputs all customer orders
* Produces stock reports to check for product availability
*Produces all related paperwork and necessary information required for customer work orders
*Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
* Provides follow up with other departments to ensure service standards are being met
* Assures proper invoicing of accounts by verifying computer generated invoices
* Prepares shipping and tracing information to customers as required
* Maintains damage records and back order logs
* Communicates customer feedback to management including any signs of dissatisfaction
* Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
* Oversees all paperwork associated with orders and maintain the corresponding files
* Maintains current and accurate procedure manual, which details the processing requirements for each account

Requirements:
* Strong computer knowledge including MS Office applications
*Basic typing skills
* Familiarity with 10-key
* Shipping software systems including UPS and Federal Express
* Excellent oral and written communication skills
* Excellent customer service skills
* HS diploma or equivalent

Other:
* Must be able to work in varying facility conditions.
* Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
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