Customer Service Representative
11am-8pm Monday thru Friday/ Saturdays 9am-6pm Sundays off with one rotating day off during week
Interact with customers to provide information in response to inquiries about products and services.
Take or enter orders, cancel accounts, or to obtain details of complaints.
Handle and resolve complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Attract potential customers by answering product and service questions.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Maintain financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Excellent customer service skills.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Strong time management skills.
Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records.
Solid critical thinking skills.
Experience with contact center software a plus.
Experience with customer relationship management (CRM) software a plus.
Experience with electronic mail software a plus.
If interested please send a resume to: firstname.lastname@example.org