Customer Service Representative
1st Shift, 8AM-5:00PM, Monday-Friday. Hours will be longer (8AM-8PM) during peak season
Interact with customers to provide information in response to inquiries about products and services.
Handle and resolve complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contribute to team effort by accomplishing related results as needed.
Excellent customer service skills
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Strong time management skills
Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records
Solid critical thinking skills
Strong phone skills
Strong typing skills
Ability to multitask
Call Center experience a plus, but not required
Pre-screen testing required