Customer Support Solutions

Saint Petersburg, FL

Post Date: 07/14/2017 Job ID: 474253 Industry: Clerical

The Reserves Network is a full service staffing firm specializing in light industrial, manufacturing, and office placement.   St. Petersburg, FL area insurance company seeks experienced Bilingual (Spanish)  Customer Service Representatives for their Customer Contact and Support Center.

 

         Pay $15.05/hr. (hours may vary).

         Hours Monday-Friday 9am-6pm or 10am-7pm

         Company offers excellent pay and benefits.

         Temp to hire for the right candidate.

 

Duties Include:

         Responsible for front line contact with clients and customers while providing overall excellent customer service and problem resolution.

         Processing files and data entry for all incoming transactions.

         Inbound/outbound communication via phone, email, fax, mail or chat.

         Responds to and resolves issues encountered by clients and customers in a timely and positive manner.

         Researches coverage verification, missing contracts, and other common issues.

         Gains and maintains in-depth understanding of company products, clients, systems and applications.

         Ensures compliance for auditing and contract purposes.

         Participate in ongoing training.


Requirements Include:

         3-5 years of previous experience in a call center or customer service environment (not retail).

         Must have stable work history with successful longevity and stability at previous employer.

         Excellent written and verbal skills to communicate with team members, management, customers, and counselors.

         Ability to work in a team to generate ideas and resolve problems.

         Ability to present professionally.

         Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on the data, and effectively communicates the related actions to a broad audience.

         Strong computer skills including typing, data entry, and Microsoft office.

         High School Diploma or GED.

         Ability to pass pre-employment screenings.

 

If interested please send a resume to: clearwaterresumes@TRNstaffing.com

 

Please call the office at (727) 228-4010 after resume submittal. Office hours are Monday-Friday 8am-5pm.

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