Help Desk

Clearwater, FL

Post Date: 09/18/2017 Job ID: 472082 Industry: Technical

The Reserves Network is a full service staffing firm specializing in light industrial, manufacturing, and office placement.  Our customer located in located in Clearwater is seeking a Help Desk candidate to join their exciting team.

 

         Pay $14.50/hr.

         First shift.

         Temp to hire for the right candidate.

 

Duties Include:

         Provide quality phone and email support with a high degree of customer service, technical expertise and timeliness.

         Answering incoming calls, troubleshooting electronic, mechanical, or software failures, customer inquiries, product assembly questions while providing our customers with exceptional customer service.

         Maintain current knowledge on all product offerings and technical support procedures in order to provide accurate solutions to customers.

         Accurately document customer information and a detailed problem/issues description of all support calls/emails in a call tracking system.

         Work independently to solve support issues.

         Resolve customer problems, disputes and complaints in an efficient professional manner and according to company policy.

         Research status of customer orders, equipment returns, repairs or replacements.

         Provide information on possible product problems, pricing of repairs, and/or items not covered under warranty.

         Assist customers with technical phone support on questions for pre-installation, installation, and set-up and configuration of hardware, software and power, and training for finished goods, equipment and products.

         Test and debug operating software for equipment and product completing required testing, quality checks and verification all testing protocols have met specification.

         Tracking of parts shipment 

 

Requirements Includes:

         Detailed oriented.

         Call Center/Customer Service experiences a plus.

         Organized.

         Great attitude.

         Computer skills.

         Administrative experience

If interested please send a resume to: clearwaterresumes@TRNstaffing.com

Please call the office at (727) 228-4010 after resume submittal. Office hours are Monday-Friday 8am-5pm.

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