Call Center

Elizabethtown, KY 42701

Post Date: 06/11/2018 Job ID: 491628 Industry: Clerical
Elizabethtown, KY Company seeks Customer Service Representatives
Mid shift, Monday thru Saturday 11AM-8PM (Will train on a first shift then move to mid)
Duties include:
Research questions using available information resources
Advise user on appropriate action
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Inform management of recurring problems
Stay current with system information, changes and updates
Basic computer skills.
Customer service via telephone.
Previous customer service experience
Ability to work well under pressure
Prescreen testing required

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