Customer Care Associate

Altamonte Springs, FL 32701

Posted: 11/01/2018 Industry: Technical Job Number: 480524
Call Center Representative
Call Center Representative: Top award winning global call center in Altamonte Springs is currently looking for customer service representatives for multiple customer campaigns. Come be a part of a growing organization that represents top retail stores and top brands . CULTURE IS OUR THING! BY investing in cool, dynamic workspaces, our people are able to live and breathe the culture of customer. Come join our team!
We Offer:
Base pay plus spiffs , gift cards, and other contest give aways
$10.00-$14.00 depending upon campaign and experience
FT and PT shifts
Medical, dental, and vision benefits
Casual work environment
Career Advancement
Employee lounges and other perks
Job Description:
In bound Calls- No Sales!
Taking in bound calls for a specific customer about a variety of products, services, and warranties
Trouble shoot and problem solving with customers
Basic technical troubleshooting with customers on certain product lines
Representing the brand identity of top clients by providing remarkable customer experiences
Prior customer service experience
Prior call center experience a plus
Patience to deescalate customers and handle difficult situations
MUST be able to work weekends-NO EXCEPTIONS
Accurate and strong data entry
Good grammar
Computer literacy and strong computer navigation ability
HS diploma or GED
MUST be able to work weekends.
Must be flexible to work shifts between 7am- 1am. Will have shifts in between these hours
Typical 8 hour shifts fall between 7am-7pm, 8am-8pm, 10am-10pm
Promote from within: Call Center 2 Representative- Call Center Team Leader- Call Center Manager- Operations-Training- Quality Control

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