Customer Care Associate
Tampa, FL 33619
Customer Care Representative
1 -3 year of experience in office or related type of environment
Proficient with Microsoft Office Suite (Advanced EXCEL skills)
Previous experience with data entry
SAP experience required
Good understanding of customer service principles and objectives
Telesales is helpful
Able to work independently and to be a team player
Pays attention to detail
Possess Analytical and Problem Solving skills
Excellent communication skills (Listening, written and oral)
Able to multi-task
Willing to learn industry, product lines and operations
4 year degree required. (This is mandatory)
Ensure that accurate orders are delivered to customers and customers are satisfied.
Sales Order Management Activities (SOM) Order creation, Reconfirmation, Delivery creation and Shipment creation activities to include: Take customer orders (via call or email) to include product needed, timeframe needed and price constraints. Find the product availability and enter the order and confirm. Manage any changes to the order to include timeframe, price, product quantity, etc. and ensure customer is aware of impact of changes (i.e., effectively manage his/her book of business). Create the shipment schedule and confirm order. Be aware of forecast sales targets and communicate with inside/outside sales reps. While obtaining the order, identify cross sell and upsell opportunities with customers based on trends and prior orders (make suggestions; however, no specific quota or territory responsibility).
Coordinate with Fulfillment and Customer Service Manager to find availability of materials and find alternatives to fulfill order for customer.
Create account set up details to include credit, logistics and production or products (i.e., SKUs).
Generate internal and external reports to understand order status and identify gaps.
Open and process customer complaints (price, quality and logistics) to include follow up.
If you meet the above requirements for experience and education then please send your resume to Tampa@TRNstaffing.com and follow up by calling 813-258-4101.