Customer Care Support

Eagleville, PA 19403

Post Date: 08/06/2018 Job ID: 494787 Industry: Technical

Collegeville Company has immediate need for a  Data Entry Clerk with robust administrative skills to support sales and shipping department

 

Competitive Salary

 

Temp to Perm Job Opportunity

 

First Shift 8am 5pm (Monday Friday)

 

 

Duties include:

         Interact with customers to provide information in response to inquiries about products and services.

         Take or enter orders, cancel accounts, or to obtain details of complaints.

         Handle and resolve complaints.

         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

         Check to ensure that appropriate changes were made to resolve customers' problems.

         Determine charges for services requested, collect deposits or payments, or arrange for billing.

         Refer unresolved customer grievances to designated departments for further investigation.

         Attract potential customers by answering product and service questions.

         Open customer accounts by recording account information.

  • Maintain customer records by updating account information.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

 

Requirements include:

         High School Diploma or equivalent

         Excellent customer service skills

         Team Player

         Data Entry Skills to include Microsoft Word and Excel preferred

         Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

 

Benefits Upon Hire:

100% Company paid health, medical and dental

 

If interested please send a resume to: Norriton@trnstaffing.com

 

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