Customer Care Support
Eagleville, PA 19403
Collegeville Company has immediate need for a Data Entry Clerk with robust administrative skills to support sales and shipping department
Temp to Perm Job Opportunity
First Shift 8am 5pm (Monday Friday)
Interact with customers to provide information in response to inquiries about products and services.
Take or enter orders, cancel accounts, or to obtain details of complaints.
Handle and resolve complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Attract potential customers by answering product and service questions.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Maintain financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
High School Diploma or equivalent
Excellent customer service skills
Data Entry Skills to include Microsoft Word and Excel preferred
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Benefits Upon Hire:
100% Company paid health, medical and dental
If interested please send a resume to: