North Ridgeville, OH 44039
Hours: 8 am 4:30 pm, M-F.
Salary: $14-15 an hour.
Answers customer inquiries by clarifying desired information, researching and providing information.
Resolves issues by clarifying problems, exploring answers and alternative solutions and implementing the best solution.
Troubleshoots orders and shipping complications.
Researches and resolves accounts receivable issues.
Strives for single call resolution of issues.
Provides timely follow-ups if necessary.
Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel and any promotional items.
Transfers call to appropriate personnel when applicable.
High school degree or equivalent required.
Associate degree in Business, Communications or related field desirable.
Minimum two-five (2-5) years customer service, help desk or call center experience required.
Proficient with MS Office applications, primarily Excel and Outlook and Lotus Notes.
SAP experience desirable.
Basic knowledge of sports and the associated equipment used with each individual sport is desirable.
Fundamental knowledge of accounts receivable desirable.