Customer Service Representative

Saint Petersburg, FL 33716

Post Date: 05/17/2018 Job ID: 491042 Industry: Admin

The Reserves Network is a full service staffing firm specializing in light industrial, manufacturing, office and direct placements.  Our client in Saint Petersburg, FL needs an experienced outgoing Customer Service Representative. This position will be following up with clients that have returned products to be repaired or upgraded. Technical and mechanical knowledge is a huge plus!

  What we offer:

         Competitive pay based on experience ($14.00/$15.00 hr)

         Medical, Dental, and Vision Insurance.

         401k plan for tenured associates.

         Full time employment with overtime opportunity.

         Opportunity for permanent employment after contract hours.

         Weekly pay with direct deposit.

         Uncapped referral bonuses for our employees.

  Duties Include:     

         Provide quality phone and email support with a high degree of customer service, technical expertise and timeliness.

         Answer incoming/outgoing calls, assisting with troubleshooting while providing our customers with exceptional customer service.

         Enters returns materials authorization data into the computer.

         Accurately document customer information and a detailed problem/issues description of all support calls/e-mails in a call tracking system.

         Proactively maintain communication with callers throughout the analysis and resolution process.

         Interfaces with customers in a professional manner to issue return material authorization numbers, provide product information and pricing, and obtain purchase order or credit card information.

         Resolve customer problems, disputes and complaints in an efficient professional manner and according to company policy.

         Process all equipment returned for service and repair received from the warehouse including logging of returned equipment into the CRM.

         Research status of customer orders, equipment returns, repairs or replacements.

         Provide information on possible product problems, pricing of repairs, and/or items not covered under warranty. 

         Manage and follow-up with required service and maintenance of all customers.

         Track parts shipments and following-up with customers to validate the part arrived,

  Requirements include:

         High School Diploma or GED, Ability to use PC, CRM data entry and spreadsheet applications.

         1-2 years applicable work experience in a service related environment, particularly towards electronic, mechanical via phone.

         Detailed orientation with a passion for working with customers required.

         Excellent oral and written communications skills and ability to interact effectively with personnel at all levels.

         Must be able to exercise judgment within defined procedures and practices to determine appropriate action.

         Excellent interpersonal skills required for customer and team interaction.

         Outgoing, team oriented and results driven.

         Must be self-motivated with the ability to work independently and in a team environment.

         Experience with Microsoft Word, Excel, PowerPoint, and Outlook.

If interested please send a resume to: 

  Please call the office at (727) 228-4010 after resume submittal. Office hours are Monday-Friday 8am-5pm.

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