Customer Service Representative

Statesville, NC 28677

Posted: 08/24/2018 Industry: Technical Job Number: 496024
Job Description
Customer Service Representative

Our client has been a Customer Service industry leader in the Statesville area for over 18 years. Due to the increase in business, we are currently searching for experienced, hard working candidates to fill their open positions.

Duties include:

Interact with customers to provide information in response to inquiries about products and services.
Document all calls
Handle, resolve complaints, and route calls to proper contact
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.

Requirements include:

Excellent customer service skills
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Strong time management skills.
Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records.
Solid critical thinking skills.
Computer Literate, able to type fast with minimal errors
Good clear pleasant voice
Must type at least 40WPM
High Volume Call Center experience a plus
Experience with Pinnacle a plus
Must live in Statesville, NC


Multiple Healthcare Plans
Accident, Disability, Life
Direct Deposit/Pay Cards
Referral Bonuses


Secure office environment
Stable work
Flexible schedules
On the job training
Advancement within the work place

If interested please call: 980-223-2665

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace safety for the nearly 20,000 employees we place annually.

Job Type: Full-time

Salary: $8.50 to $10.50 /hour
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