Customer Service and Support

Massillon, OH 44648

Post Date: 08/06/2018 Job ID: 495033 Industry: Clerical
Customer Service and Support Specialist

Our client has been servicing the Massillon Ohio area for over 50 years. Due to an expanding office, we are currently searching for a full-time Customer Service and Support Specialist. This is not a temporary role. The proper candidate will have a background in customer service and thorough knowledge of troubleshooting techniques/procedures.

Duties Include:

Answering customers questions regarding billing, service and other various software/hardware issues.
Selling our partner s various services to interested customers who call in on the phone.
Listening to customer inquires and providing them with the correct troubleshooting techniques to resolve their issues.

Requirements Include:

High school diploma or GED.
Good technical knowledge of computers, including both internal customer data as well as e-mail and internet familiarity.
Excellent verbal skills and professional phone etiquette.
Previous experience as a customer service agent preferred.
Previous sales experience preferred.

Benefits Include:

Compensation of $12 an hour plus commissions.
Hours: Evenings and Weekends
Health insurance and other benefits (to be discussed by the employer).
Comfortable/friendly work environment.

If interested, please send resume to

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family (and veteran) owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually.
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