Help Desk

Elizabethtown, KY 42701

Post Date: 02/27/2018 Job ID: 485565 Industry: Technical

Elizabethtown Ky, Company seeks helpdesk clerks.
Mid shift, 10 Hour Shifts
Duties include:
Answering incoming calls daily in a polite and professional manner
Enter ALL inquiries into the HEAT database (Voicemail, Assigned Calls, Email)
Provide assistance to Helpdesk Technicians as needed
Provide support and troubleshooting for customers with Internet access, email , cable TV, and telephone problems, by analyzing, diagnosing and resolving problems
Provide front-end support for customers via email
Requirements include:
Customer Service Expierience.
Team Player

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