Regional Manager

Mentor, OH 44060

Post Date: 08/17/2018 Job ID: 494821 Industry: Manager

Region Specialist

Leading provider of infection prevention and other procedural products and services in Mentor since 1985. The company is focused primarily on healthcare, pharmaceutical and medical device Customers.

The Region Specialist s primary role is to manage all aspects of the Latin America Region consumable and capital business, including issues resolution for Dealers. Responsibilities include working in partnership with Dealers, Sales and Operations Leadership to ensure timely and efficient execution of assigned tasks. Ensures Region projects are completed in adherence to Terms and Conditions of contract as well as within Regulatory constraints. The Region Specialist is responsible for Region support decisions in the absence of the Region Lead and/or Manager

         Up to $26/hr based on experience

         1st shift (40 hours per week)

         Six month temp assignment to cover a leave


Essential Job Functions:


         Liaison for Region business requiring a high level of attention, initiative and follow up

         Responsible for identifying and resolving Region issues by working closely with Dealers and internal departments to resolve complex issues relating to regulatory adherence, foreign government requirements, product quality, product specifications

         Accountable for successful execution of order management through review and approval of order terms, conditions, pricing and exceptions

         Ensures orders are consistent with Terms and Conditions and work with Dealers to resolve exceptions

         Professionally responds to price quotes, product questions and issues, and all other Region inquiries

         Responsible for financial decisions with authority for expedite and consolidation costs in line with Country Manager authority

         Works with Regulatory, Dealers and Sales to facilitate registration of  products in Region

         Collaborates with Dealers, Sales, Planning, Manufacturing, Traffic, Credit and Regulatory to ensure deadlines are met

         Assigns business tasks to responsible supporting functions

         Manages consumable and capital order backlog of business

         Coordinates product shipment from various plant and vendor locations to designated delivery point

         Develops and maintains business relationship with Customers and Dealers while providing excellent Customer Service

         Facilitates Dealer commission through collaboration with Finance and Sales to guarantee Dealer commissions are accrued accurately and with Credit and Accounts Payable to ensure proper payment of commissions

         Provides feedback and project updates to Manager and Operations Team on a regular basis

       Investigate product complaints and work with Regulatory to ensure timely action and resolution

Required Qualifications:


         Must be Spanish/English speaking as well as write fluently in Spanish and English, 95% of  the communication with be via email

         Bachelor degree, required. (BA in International Business or Business discipline preferred)

         3 to 4 years business experience with direct contact with Customers, Vendors and Sales

         4 years international business experience preferred

         2 years project management experience


         Strong decision-making skills; understands how decisions impact the Customer and the Company

         Ability to lead and influence a cross-functional team and operate in a highly complex environment

         Strong analytical and problem-solving capabilities

         Working knowledge of international commerce and export trade requirements

         Must demonstrate a high level of professionalism and integrity

         Excellent communication skills written, verbal and presentation

         Ability to handle multiple demands from many people and prioritize effectively

         Ability to maintain composure under pressure and demonstrate a can do attitude



If interested please send resume to

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family and veteran owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually


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