Regional Service Manager

Lutz, FL 33558

Post Date: 04/20/2018 Job ID: 488243 Industry: Technical

Essential Duties and Responsibilities:
Promote the strategy of the department to the field engineers
Supervise the field engineers in the region. Address employees concerns and/or performance concerns in real time. Maintain proper documentation as needed
Training and development of field engineers within the region. Get all FE's to expert level
Management of the financial performance of the region
Handle escalation of customer issues with a sense of urgency ability to keep up with emails, voicemails, meetings.
Keep employees motivated and performing at a high level
Focus on process improvement and continuous improvement
Travel into the region 1 week a month or as needed to work with field engineers and visit customers (Gemba)
Run daily tier call and track/update ongoing issues on the issues tracking sheet/website
Stay current with developments within the PI product line: Technical bulletins, new product developments, failure trends and pass on to the field
Manage field engineer staffing within your region
Timely turnaround of approval requests: Time sheets, expense reports, time-off requests, service admin or accounting requests
Conduct performance reviews for technicians in your region by the established deadline
Manage special projects as assigned by the National Service Manager
Identify and maintain a professional working relationship with sales/sales representative organizations within your region

Required Knowledge, Skills and Abilities
Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
Must be organized, efficient and detail-oriented
Innovative and effective problem-solver
Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
Ability to handle multiple projects with changing priorities and deadlines
Works well alone or as part of a team
In addition to our core values all employees must follow the Code of Conduct
Support and conform to 5S objectives.
Other duties as assigned
Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio)
Innovative and effective problem-solver
Computer Savvy

Minimum Education / Experience Required:
Bachelor s degree in business management or technical management required
6 years of relevant experience is required

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