Technical Assistant

Irvington, KY 40146

Posted: 09/21/2018 Industry: Converted Job Number: 499127

Tech Support Specialist

 

We are currently seeking experienced Technical Support professionals for a seasonal position. This position works both independently and as part of a team. This position is responsible for supporting, troubleshooting, consulting, and assisting our clients with their use of their website account and printing related issues. This position is seasonal, starting in October,  with potential of full time.

 

Responsibilities:

                     Support clients on enrollment, configuration and usage of our client portal

                     Unlock accounts and reset client account passwords and passphrases

                     Troubleshoot issues with clients printing items from our website

                     Occasionally assist with product/website testing

                     Assist other team members with resolution of issues

                     Occasionally assist with administrative duties when needed

                     Occasionally help with shipping of marketing materials and other supplies

 

Requirements:

                     Excellent written and oral communication skills

                     An exceptional customer service oriented attitude

                     Extreme patience when working with clients with limited computer knowledge

                     A working knowledge of latest Microsoft Windows environments (Windows 7 and Windows 10)

                     A working knowledge of web browsers such as Internet Explorer, Google Chrome and Mozilla Firefox

                     Initiative to be a self-starter and require minimal management and direction

                     Ability to multi-task and expand previous levels of knowledge

                     Willingness to learn and continue to improve troubleshooting skillset

                     Previous experience as a Level 2/3 Support Technician is preferred but not required

                     Must be dependable and able to work longer than their scheduled shifts (as necessary)

                     Must be able to work weekends (as necessary)

 

Benefits:

                     $17 HR.

                     Weekly pay

                     Various shifts

                     Referral Bonus Available

                     Direct Deposit/ Pay card

 

If interested please send a resume to: elizabethtown@trnstaffing.com or apply at www.trnstaffing.com

 

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets.

As a family and veteran-owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually.

 

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