Technical Assistant

Irvington, KY 40146

Posted: 10/19/2018 Industry: Technical Job Number: 499459
Tech Support Specialist

We are currently seeking experienced Technical Support professionals for a seasonal position. This position works both independently and as part of a team. This position is responsible for supporting, troubleshooting, consulting, and assisting our clients with their use of their website account and printing related issues. This position is seasonal, starting in November, with potential of full time.

Responsibilities:
Support clients on enrollment, configuration and usage of our client portal
Unlock accounts and reset client account passwords and passphrases
Troubleshoot issues with clients printing items from our website
Occasionally assist with product/website testing
Assist other team members with resolution of issues
Occasionally assist with administrative duties when needed
Occasionally help with shipping of marketing materials and other supplies

Requirements:
Excellent written and oral communication skills
An exceptional customer service oriented attitude
Extreme patience when working with clients with limited computer knowledge
A working knowledge of latest Microsoft Windows environments (Windows 7 and Windows 10)
A working knowledge of web browsers such as Internet Explorer, Google Chrome and Mozilla Firefox
Initiative to be a self-starter and require minimal management and direction
Ability to multi-task and expand previous levels of knowledge
Willingness to learn and continue to improve troubleshooting skillset
Previous experience as a Level 2/3 Support Technician is preferred but not required
Must be dependable and able to work longer than their scheduled shifts (as necessary)
Must be able to work weekends (as necessary)

Benefits:
$17 HR.
Weekly pay
Various shifts
Referral Bonus Available
Direct Deposit/ Pay card

If interested please send a resume to: elizabethtown@trnstaffing.com or apply at www.trnstaffing.com

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets.
As a family and veteran-owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually.

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