Bilingual Customer Care Representative

Rosenberg, TX 77471

Posted: 03/02/2023 Industry: Clerical/Office Job Number: SC10451227

Job Description

Bilingual Customer Care Representative
$15.50/hr. |  Rosenberg, Texas 77471
Monday – Friday 8 am – 5 pm
Temporary Assignment
We are seeking a BILINGUAL Customer Care Representative to assist a busy environmental water company located in Rosenberg, Tx. This is a temporary position. In this role, you will effectively manage a large number of incoming customer calls regarding the user’s utility account by identifying and addressing the needs of the customer. Bilingual Customer Care Representatives are trained regarding communication procedures, guidelines, and practices so they can provide customers with excellent service. We prefer candidates who have some background in customer service, utility experience or call center.
Customer Service Representative Duties and Responsibilities:
  • Listen, document, and help resolve conflicts with customers
  • Answer questions or handle incoming calls from customers
  • Field phone calls, emails, and chat requests
  • Provide information to customers about account status  
  • Update the database regarding utility accounts and payments
 Customer Service Representative Requirements and Qualifications:
  • High school diploma or equivalent
  • Customer care or call center experience  
  • Experience with high volume of incoming calls 
  • Strong phone contact handling and effective listening skills
  • Excellent communication skills (verbal and written)
  • Previous utility experience is a plus
  • Strong typing or data entry is needed
  • Weekly Pay Periods and Direct Deposit
  • Relax on the weekends
 Apply today!
 About Resource Staffing 
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
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