Bilingual Dispatch Coordinator - Bilingual

Rockwall, TX 75032

Posted: 03/29/2024 Industry: Clerical/Office Job Number: KP2187439311

Job Description

Bilingual Dispatch Coordinator
Pay Rate: $18/hr
Location: Rockwall, TX 
Hours: 8:30 am-5:00 pm
We are seeking a Dispatch Coordinator to join our customer’s growing team in Rockwall. You will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey.
As a Member of This Team:
  • Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians
  • Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process
  • Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed
  • Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication. 
  • Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information
  • Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution
  • Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction 
You Will Need:
  • Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solving
  • Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint
  • Exceptional problem-solving and conflict-resolution abilities
  • Customer service-oriented with excellent phone etiquette
  • Bilingual, proficient in English and Spanish
  • Familiarity with dispatch software or equivalent FSM/CRM/ERP systems
  • Strong organizational skills and meticulous attention to detail
  • Adaptability to changing customer demands and priorities
Benefits of Joining the Team:
  • Eligible to enroll in medical, dental and vision insurance
  • Weekly pay periods
  • Direct Deposit offered
  • Great temp-to-hire opportunity
Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.
As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.

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