CSR Level 1

Houston, TX 77066

Posted: 12/21/2022 Industry: Clerical/Office Job Number: CC8231851128

Job Description

Customer Service Level 1
North Houston 
Contract to Hire
8 am – 5 pm
We are assisting our North Houston client to hire an experienced Customer Service Representative to join their customer service team. Your daily responsibilities include receiving orders, processing orders, entering order details in the system, and following up with orders and shipping status while maintaining customer relationships with high-volume accounts. If you have experience in a call center setting or high-volume customer service skills, apply today!
 Customer Service’s General Duties: 
  • Answer a high volume of customer service calls taking orders, general inquiries, and account resolution
  • Ensure products are available for shipping
  • Support the sales team leader with special project requests or materials  
  • Enter order information regarding new order
  • Monitor, mentor, and oversee the Customer Service Team
  • Allocate inventory from all locations
  • Enter customer quotes into the system 
  • Track inventory levels and notify management of low levels 
  • Project order and reorder status, update caller and give ETA of receiving the product
  • Responsible for rush orders and ensuring that deadlines are met and shipped
  • Build relationships with customers/callers
  • Notify the CSR Team Lead of any issues, complaints or shipping issues
 Customer Service’s Required Skills: 
  • High School diploma or equivalent
  • 4 or more years of call center or experience with high-volume calls
  • Strong data entry skills including 20key (40 wpm+)
  • Proficient in Microsoft Office Suite 
  • Organizational skills an ability to work in a team environment 
  • Experience the full cycle of the product ordering process
  • Temp to Hire opportunity
  • Gain excellent experience 
  • Call Center experience
  • Direct Deposit
  • Free Parking
  • Breakroom with coffee
  • Weekly pay periods
  • High Glassdoor ratings
 Apply today and your recruiter, Connie will be in contact with you! 
About Resource Staffing
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the great state of Texas.  As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
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