CSR Policy Services Representatives - Group 2

Lincoln, NE 68510

Posted: 08/21/2023 Industry: Clerical/Office Job Number: AS7726699818

Job Description

Are you someone who thrives on delivering exceptional customer experiences? Are you driven to make a positive impact on people's lives through your work? We're looking for dedicated individuals to join our Policy Services Team as Customer Services Representatives. In this role, you'll be an integral part of our mission, taking on crucial responsibilities that contribute to the success of our business.
Duties of the customer service representative:
  • Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
  • Administer functions of Group Administration including new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting.
  •  Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers.
  • Handle and complete special assignments and projects within provided timeframes.
Benefits of the customer service representative:
  • Pay $17/hour
  •  Traditional Monday-Friday daytime schedule
  •  Benefits in a Card: 3 medical plans, dental and vision
  •  Additional benefits such as: group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft
  •  Weekly pay via direct deposit or pay card
 If you have experience in phone customer service this might be the position for you, apply today!
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. 
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.
EEO//Veteran/disability Employer
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