The Reserves Network
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Client Relations Representative
Buffalo Grove, IL 60089 US
Posted: 03/16/2023
2023-03-16
2023-04-29
Industry: Clerical/Office
Job Number: IC767451125
Job Description
Client Relations Representative
Zip Code: Buffalo Grove, IL 60089 | Location: Northwest of Downtown Chicago
Employment Type: Direct Hire | Workplace Type: On-site
Schedule: Monday – Friday, 8:00 am – 5:00 pm | Salary: $45,000-$52,000 a year
A leading distributor of laser, light-based, and radio frequency dermatological and surgical equipment is seeking a Client Relations Representative to join their team. Be highly motivated, customer focused, and detail oriented as the first person that customers will interact with. Provide a friendly experience with a solutions-based approach to answer questions that are asked of you. If you enjoy talking to new people and problem-solving, this position is for you!
Client Relations Representative’s Responsibilities
- Handle a continuous flow of inbound calls and emails
- Create and manage customer service tickers, handling open tickets from start to finish
- Provide customer service while documenting continuous touchpoints with customers
- Provide customer assistance to troubleshoot technical issues
- Investigate and resolve cases while problem-solving with a high customer focus
- Provide a positive customer experience while building a lasting rapport
- Relationship development, providing a positive customer experience while building a lasting rapport
- Identify trends to enhance customer experience
- Soft selling
- Schedule and document preventative maintenance (PM)
- Process sales orders, coordinate return authorizations, and check product and service availability
- Effectively listen to ensure customer perspective is understood and provide feedforward on customer journey improvements
- Deescalate tense situations and provide a calming presence
- Coordinate and partner with various departments, engaging in effective interdepartmental communication
- Be knowledgeable about current company policies, procedures, and directives
- Continues improvement towards what the company does to support the business and success of internal and external customers
- Work within our CRM and ERP systems, Salesforce and NetSuite
Client Relations Representative’s Qualifications
- Minimum 2 years of customer service experience
- High school diploma or equivalent experience
- Positive attitude and approach to the job responsibilities
- Knowledge of Microsoft applications including MS Office, Excel, PowerPoint, and Outlook
- Excellent organizational skills
- Initiative
- Problem Solving/Analysis
- Capacity to understand technical devices and processes
- Ability to work in a dynamic environment and effectively adapt to change
- Ability to prioritize and multitask
- Communication Proficiency
- Effective listening skills
- Ability to retain large amounts of information
- Proficient with navigating multiple systems at once
- Proven ability to work effectively under pressure
Company Culture & Perks
- Direct hire opportunity and benefits package
- Right off IL-22 & US-45
- Company has been in business for over 20 years
- Opportunity to work for a globally recognized organization
Salary: $45,000 - $52,000 a year
Use your Client Relations experience with an organization that has a dynamic work environment! Apply today!
Why ExecuTeam?
ExecuTeam Staffing puts talented people to work at many of Chicagoland's leading employers. As one of the top staffing agencies in Chicago, we specialize in placing qualified candidates into rewarding new career opportunities in their field. We offer Direct Hire, Temp-to-hire, and Temporary positions to allow you to choose the opportunities that best fit your needs. Whether you are seeking the variety and freedom of temporary work, or new challenges in a full-time position, we can help you find the job that best matches your skills, experience, and interests. View more open positions at www.executeam.com
ExecuTeam is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1987, we have been a trusted partner to employers and job seekers in a variety of industries and positions. As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.