Client Response Team Member

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• Contact qualifying refugees to inform them of enrollment, and the process to determining eligibility 
• Answer the phone or email contacts from clients or from spreadsheets to contact client(s) with concerns and offer a  quick resolution and compliance of eligibility criteria
• Review of ongoing processes for improvement within teams working and Lead
• Verify that all required eligibility is available and correct 
• Prepare paperwork to ensure that qualifying clients receive emergency financial 
• Verify the accuracy of receipts, invoices, or records for refugee check requests on a weekly basis
• Track expenses using spreadsheets and databases
• Participating in and conducting training regarding processes to  ensure accurate client documentation 
• Communicate and update team members with updates and document information accurately  

• High School or GED
• Flexible in work schedule shift times
• Ability to work with diverse communities 
• Adhere to Texas Family Code {261.101}, Reporting Suspected Child Abuse and Neglect
• Must have own transportation to conduct job-related travel and must be able to drive agency vehicles as needed
• 2 years of high volume, call center or customer service and support experience
• Bilingual in Spanish/English, written/verbal (preferred)
• Nonprofit experience (preferred)
• Flexible and effective team player, able to adapt to changes and a busy workplace environment
• Excellent organizational skills and self-motivated
• Excellent written/verbal communication and people skills
• Intermediate MS Office: Word, Excel, and searching the internet
• Ability to work under pressure, address multiple priorities and meet deadlines
• Ability to problem-solve 
• Be a 3rd party person from programmatic teams to assist clients in documenting concerns or formal client grievance

• Weekly Pay Periods
• Enjoy Direct Deposit
• Monday – Friday
• Gain non-profit experience

About The Reserves Network

The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However, you identify and whatever your background, we encourage you to apply today.

The Reserves Network and its affiliates are an Equal Opportunity Employer (EEO).  No person will be discriminated against in any aspect of their employment on the basis of race, color, religion, sex, age, national origin, ancestry, sexual orientation, gender identity or expression, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.