Clerical/Office
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The Reserves Network
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Collections Customer Service Representative
Job Description
Collections Customer Service Representative
Zip Code: Houston, TX 77043 | Location: Beltway 8/Clay Road
Employment Type: Temp-to-hire | Workplace Type: On-site
Schedule: Monday – Friday 8:00 am – 5:00 pm | Salary: $15 - $16 an hour
We are looking for an ideal person who wants to grow with a small team of inbound call center representatives to assist the public regarding their Houston toll tags and accounts. This position serves as a backup to assist with entering license plate information when time permits. If you are punctual, have strong typing skills, and truly enjoy assisting inbound callers, if so, apply today and become the newest Call Center Representative to join a great team of caring representatives!
Collections Customer Service Representative’s Responsibilities
- Take inbound calls collect payment information, and update customer toll road accounts.
- Resolve disputed and escalated calls in a timely period.
- Utilize 10-key data entry skills to process and verify license plate images recorded by toll road cameras.
Collections Customer Service Representative’s Qualifications
- 1-2 years of recent call center or collections experience; collections experience is a strong plus.
- Typing or data entry skills (35 + WPM or 6500 kph)
- Essential customer service skills and a professional attitude are always inviting.
- Must be punctual by arriving on time.
- Dispute resolution skills are a huge plus.
Company Culture & Perks
- Work Schedule: Monday – Friday – Relax on weekends Enjoy family time during the weekend.
- Once hired full-time, a comprehensive benefits package is available, including a pension retirement program.
- Complimentary coffee, hot tea, and water refills are provided. As well as refrigerators, microwaves, and vending machines with snacks and drinks to enjoy during your provided breaks.
- Free Parking- Easily Accessible
- Work for an organization focused on public service and transportation needs.
Salary: $15 - $16 per hour
About The Reserves Network
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in various industries and positions.
As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However, you identify and whatever your background, we encourage you to apply today.
The Reserves Network and its affiliates are an Equal Opportunity Employer (EEO). No person will be discriminated against in any aspect of their employment based on race, color, religion, sex, age, national origin, ancestry, sexual orientation, gender identity or expression, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state, or local law.