Collections Customer Service Representative

Houston, TX 77043

Posted: 09/11/2023 Industry: Clerical/Office Job Number: MS814208911

Job Description

Collections Customer Service Representative 
Zip Code: Houston, TX  77043 | Location: Beltway 8/ Clay Road
Employment TypeTemp-to-hire | Workplace Type: On-site
Schedule: Monday – Friday, 8:00 am – 5:00 pm | Salary: $15.00 to $16.00 an hour
Do you enjoy having weekends off? Do you enjoy going above and beyond assisting and answering inbound calls with account inquiries, payment options and account information? If so, apply today and become the newest Call Center Representative to join a great team of caring representatives. We are looking for an ideal person who wants to grow with this organization.  
A small team of inbound call center representatives assist the public regarding their West Virginia toll tags and accounts. This position serves as a backup to assist with entering license plate information when time permits. If you are punctual, have strong typing skills and truly enjoy assisting inbound callers, apply today to get started in this role as their newest CSR team member.  
Job Title’s Responsibilities
  • Take inbound calls collecting payment informationupdate customer toll road accounts.
  • Resolve disputed and escalated calls in a timely period.   
  • Utilize 10-key data entry skills to process and verify license plate images recorded by toll road cameras.
Job Title’s Qualifications
  • Minimum of one (1-2) years of call center or collections experience  
  • Typing or data entry skills (35 + WPM or 6500 kph)  
  • Able to sit for periods at a time.  
  • Customer Service skills and professional attitude  
  • Must be punctual by arriving on time.   
  • Dispute resolution skills a huge plus  
  • Collections experience extremely helpful.  
Company Culture & Perks
  • Monday thru Friday work schedule – Relax on weekends Enjoy family time during the weekend.  
  • Eligible to enroll in our benefits program including Medical, Dental & Vision insurance, Disability, Critical Illness, Life, Accident and Behavioral Health.  Including a 401k program and various bonus programs.
  • Weekly payroll with direct deposit option  
  • Seeking a role with longevity? Temp to Hire opportunity to grow with a team of individuals.
  • Long term temporary position: a possible temp to hire position.  Once hired fulltime, a comprehensive benefits package is available including pension retirement program.  
  • Complimentary coffee, hot tea, and water refill provided. As well as refrigerators, microwaves and vending machines with snacks and drinks to enjoy during your provided breaks. 
  • Free Parking- Easily Accessible 
  • Work for an organization focused on public service and transportation needs.   
Salary: $15-$17/hr. (depending on experience)
About The Reserves Network
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions.
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However, you identify and whatever your background, we encourage you to apply today.
The Reserves Network and its affiliates are an Equal Opportunity Employer (EEO).  No person will be discriminated against in any aspect of their employment on the basis of race, color, religion, sex, age, national origin, ancestry, sexual orientation, gender identity or expression, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.
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