Contact Center

Dublin, OH 43017

Posted: 03/01/2019 Industry: Clerical Job Number: 506856
Contact Center Agent

Our client s business operates a call center to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.

Duties Include:

Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
Perform research using available resources as needed to provide required information to callers.
Identify and escalate more complex issues to the research team
Complete necessary administrative work as needed and complete call logs accurately
Other projects as assigned by supervisor.

Requirements Include:
Good verbal and written communication skills
Dependable and able to adhere to schedule
Effective problem solving skills
Effective listening skills
Customer service orientation
Attention to detail
Ability to work effectively in a high volume and sometimes stressful work environment.
Ability to read, write and speak English
Ability to sit at work station for long periods of time.

Medical, Dental, Vision
Life insurance
Disability Insurance
PTO (paid time off) vacation, holidays
Referral Bonus
Weekly pay
Direct deposit

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace safety for the nearly 20,000 employees we place annually.

Please apply to or call us at 614-779-0066
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