Customer Care Associate

Springfield, OH 45506

Posted: 08/16/2019 Industry: Technical Job Number: 508178

Customer Care Associate


Our client has been an insurance industry leader in the Springfield area for over 120 years.  Due to office growth, we are currently searching for detailed, friendly candidates to fill their open positions.


Customer Care Duties include:


         Provide front line, direct contact with clients and customers, primarily through receiving or placing telephone calls.

         Use computerized system for tracking, information gathering and/or trouble shooting the items raised by the customer.

         Research/resolve customer inquiries.  Ensure that appropriate changes are made to resolve customers' problems.   Respond in a timely manner.

         Maintain accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

         Recognize problem areas and report to higher levels for action.  Refer unresolved customer grievances to designated departments for further investigation.

         Follow standard procedures and policies.


Customer Care Requirements include:


         High school diploma or equivalent.

         Intermediate computer skills (MS Office).

         Strong attention to detail. 

         Previous customer service/call center experience helpful.

         Full training provided.

         Prescreen testing required.


Customer Care Benefits:


         Multiple Healthcare Plans



         Accident, Disability, Life

         Direct Deposit/Pay Cards


         Referral Bonus


Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually. 


For more information contact our Springfield office at 937-327-0715.


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