Customer Care Associate

Tampa, FL 33607

Posted: 07/10/2019 Industry: Technical Job Number: 511614

Construction Sales Team Support


Our client has been in the construction industry over 100 years.  Due to office growth, we are currently searching for a team player to support the Sales team.


Duties include:

         1-3 years of experience in Office Sales Support role ( construction )

         Proficient with MS Office Suite ( Advanced Excel skills )

         Previous experience with data entry

         SAP experience preferred but not required

         Able to work independently and to be a team player

         Excellent communication skills ( Listening, written and oral )

         Willing to learn industry, product lines and operations


Requirements include:

         2 or 4 year degree Mandatory

         MS Office -Excel pivot tables

         Sales Order Management Activities (SOM) Order creation, Reconfirmation, Delivery creation and Shipment creation activities to include: Take customer orders (via call or email) to include product needed, timeframe needed and price constraints.

         Find the product availability and enter the order and confirm. Manage any changes to the order to include timeframe, price, product quantity, etc. and ensure customer is aware of impact of changes.

         Create the shipment schedule and confirm order. Be aware of forecast sales targets and communicate with inside/outside sales reps. While obtaining the order, identify cross sell and upsell opportunities with customers based on trends and prior orders (make suggestions; however, no specific quota or territory responsibility).

         Coordinate with Fulfillment and Customer Service Manager to find availability of materials and find alternatives to fulfill order for customer.


Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually. 


For more information contact our Tampa Branch Office at  (813) 258-4101

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