Customer Service Representative- Marketplace

Houston, TX 77054

Posted: 01/17/2023 Industry: Clerical/Office Job Number: CP664084716

Job Description

 
Customer Service Representatives [Marketplace]
$16.00 - $16.50/hr.
8:00 am to 8:00 pm Monday – Friday and 8:00 am to 1:00 pm Saturdays
Must attend a 3-week training course
Corporate Centre Drive 77041
Temp To Hire Opportunity
 
>>>>We are actively interviewing. Apply soon. Classes are filling up quickly<<<<
 
We are seeking a group of 25 Customer Service Representatives to assist with outbound calls regarding marketplace options, explaining benefits, and registering new members. You will have the pleasure of contacting existing members who need to recertify healthcare benefits with the state by providing callers with options.  Enjoy gaining new skills by attending the upcoming group training. Benefit from a great training program.
 
TRAINING 1ST THREE WEEKS: 
Mandatory Attendance: 8:00 am – 5:00 pm Monday – Friday
 
AFTER TRAINING: Must be flexible to work an 8-hour shift between the following business hours during the Open Enrollment Period.
 •    8:00 am to 8:00 pm Monday – Friday
•    8:00 am to 1:00 pm Saturdays
 What You Will Need:
  • All social distancing measures are in place at the worksite including COVID protocols for your safety and security in the office. Must provide proof of COVID vaccinations
  • Must attend the entire training session
  • Call Center experience outbound or inbound a huge plus
  • Bilingual a huge plus
  • Must have excellent customer service skills
  • Communication skills, patient insurance or \consulting experience
  • Knowledge of HIPPA laws
  • Experience with marketplace health insurance plans 
  • Microsoft Excel, Word and Office
  • Ability to collaborate with the team and possess innovative skills
  • Understanding how auto delivery response works
  • Accuracy, communication skills, detailed oriented, documentation skills using professional customer service skills
  • Technical, scheduling, and cashiering experience a huge plus
  • Answering phone calls and ability to provide healthcare options 
  • Typing and data entry skills needed
  • Ability to handle a high volume of calls 
 Why Apply?
  • Expand your professional network and use the great training experience to further advance
  • Experience a diverse and inviting work culture
  • Shopping & Restaurants nearby
  • Identification with a large, well-known healthcare system can help establish you as one of the top call center representatives in your profession
  • Direct Deposit and weekly pay options
  • You are eligible to enroll in our benefits program including Medical, Dental & Vision insurance, Disability, Critical Illness, Life, Accident, and Behavioral Health.  Including a 401k program and various bonus programs
  • All social distancing measures are in place at the worksite including COVID protocols for your safety and security in the office
 Apply today to register for the next upcoming training class. If you enjoy assisting others in your community and have a passion for helping others, apply today! 
 
About Resource Staffing
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the great state of Texas.  As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.

 
#HG
 
 
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