Customer Service

ASHTABULA, OH 44004

Posted: 05/31/2019 Industry: Clerical Job Number: 508313

Customer Service Representative

A leading manufacturer of paint and tinting product, located in Ashtabula, Ohio but part of a global industry is seeking a Customer Service Representative. Their products make our world brighter and more beautiful and they are looking for someone with excellent customer service experience to perform order entry and fulfill their customer service requirements. 

 

Duties include:

        Receives work orders from both internal and external customers, build and maintain a friendly, cordial relationship. Refers customer inquiries to the responsible sales or technical person as required

        Enter orders into the ERP system and sends detailed and accurate order confirmation back to customer in a timely manner, edits orders for accuracy and makes appropriate changes

        Regularly receives customer order/service inquiries regarding pricing, product availability, weight/dimension, freight costs, payment terms, packaging and overall order status and provides timely follow-up,

        Receives, researches and solves (with guidance) customer service issues/complaints

        Performs a variety of miscellaneous tasks on a routine basis including file maintenance, telephone coverage, telemarketing and internal mail distribution, Performs required duties as assigned

        Complies with all safety rules and regulations, attends regular safety meetings and trainings, inspects work area for hazards and initiates corrective actions.  Reports injury/illness or environmental incidents

 Requirements include:

        Minimum 3 years of experience in an Industrial Customer Service Call Center 

        Experience/ Knowledge of ERP-oriented accounting systems preferred, SAP a plus.

        High School Diploma or GED

        Accurate typing and data entry skills and excellent time management skills

        Ability to listen, communicate (written and verbal), excellent grammar, spelling, proofreading and effective follow-up skills

        Must be detail oriented, work independently, self-starter, energetic.

Benefits:

        This job is a temp to hire opportunity for the right candidate(s) and this company offers an outstanding benefit package to their employees.

        $ 12/hour

        First shift

 

 Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family and veteran-owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually. 

 

Please call our office if you have any questions at 440.998.3605

 

If interested please send your resume to:  geneva@trnstaffing.com

 

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