Customer Service

Richfield, OH 44286

Posted: 02/15/2023 Industry: Clerical/Office Job Number: WC660720126

Job Description

Direct Hire Customer Service
Seeking experienced Customer Service Call Center Representatives for the collection’s team at the Richfield OH location. Pay rate $17-$23/hr depending on experience, plus monthly bonus. Train in office for 2 weeks and then move to hybrid with equipment provided. Preferred schedules available: Monday-Friday 8:30am-5:15pm.
Responsibilities include: 
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and collect on past due balances.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Communicate and follow instructions for one call customer resolution.
  • High school Diploma/GED.
  • Qualified applicants will have a stable work history in collections, customer service or sales over the phone.
  • Generous benefits and compensation package to be discussed during the interview.
  • Incentive pay from 30 days to a year!
  • $50 gift card at 30 days
  • $150 gift card at 6 months
  • $250 gift card at 9 months
  • $500 gift card at 1 year
  • Quarterly reviews and raises based upon performance.
  • Career Development and Management Training.
  • Travel and Entertainment Discounts.
  • Comfortable work environment – no standing for long hours.
  • Full health benefits after 45 days.
  • Paid time off after 90 days.
  • 401K
  • Tuition reimbursement
  • Referral Incentive Program

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