Customer Service Represenitive

This Lincoln company boasts beautiful offices with a working setting that provides views of nature for miles! Join an unmatched culture with notable honors for “Best Places To Work”, award winning wellness programs, and unbeatable company benefits, with competitive pay! An organization offering employee benefits and retirement plan administration to member associations is adding a customer service representative to their growing team! If you have experience in customer service, this company that offers low turnover and great employee retention is looking for you! 

Duties of the customer service representative: 

• Provide front-line phone support to callers who have a wide variety of questions and concerns, and effectively utilizing resources to help the caller 

• Determine when caller issues require transfer to appropriate subject matter experts and transfer calls 

• Occasionally participate in outbound calling campaigns to support business initiatives 

• Respond to member requests for information, assistance and/or problem resolution 

• Log and document calls/emails/faxes into call logging/workflow systems and follow-up professionally, maintaining accountability through resolution 

Requirements of the customer service representative: 

• Associate’s degree preferred 

• 1 year of experience in a customer service position, preferably phone customer service 

What to expect as the customer service representative: 

• M-F schedule. 8:15am-5pm for training, regular schedule after training is 10:15am-7pm 

• Pay starting at $20/hour negotiable based on experience 

• Health/dental/vision, 401k, wellness programs, 12 paid holidays 

• Hybrid remote work option after training once meeting all performance expectations 

If you have experience in customer service this might be the job for you. Apply today!