Customer Service Represenitive
Lincoln, NE 68520 US
This Lincoln company boasts beautiful offices with a working setting that provides views of nature for miles! Join an unmatched culture with notable honors for “Best Places To Work”, award winning wellness programs, and unbeatable company benefits, with competitive pay! An organization offering employee benefits and retirement plan administration to member associations is adding a customer service representative to their growing team! If you have experience in customer service, this company that offers low turnover and great employee retention is looking for you!
Duties of the customer service representative:
Provide front-line phone support to callers who have a wide variety of questions and concerns, and effectively utilizing resources to help the caller
Determine when caller issues require transfer to appropriate subject matter experts and transfer calls
Occasionally participate in outbound calling campaigns to support business initiatives
Respond to member requests for information, assistance and/or problem resolution
Log and document calls/emails/faxes into call logging/workflow systems and follow-up professionally, maintaining accountability through resolution
Requirements of the customer service representative:
Associate’s degree preferred
1 year of experience in a customer service position, preferably phone customer service
What to expect as the customer service representative:
M-F schedule. 8:15am-5pm for training, regular schedule after training is 10:15am-7pm
Pay starting at $20/hour negotiable based on experience
Health/dental/vision, 401k, wellness programs, 12 paid holidays
Hybrid remote work option after training once meeting all performance expectations
If you have experience in customer service this might be the job for you. Apply today!
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions.
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.