Customer Service Representative- Greater Houston area
Houston, TX 77027 US
Job Description
- Answer incoming calls, handle customer complaints and provide alternatives and/or solutions to ensure the resolution of complaints
- Reach out to customers via email and telephone to verify account information
- Ensure customers are satisfied with their services or assistance
- Assist customers in placing orders, answering insurance claims questions, fulfilling refunds or updating accounts.
- Upgrade and cancel customer accounts by customer request
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and medical billing
- Collaborate with other call center professionals to improve customer service
- One year of general office exposure
- Strong communication, both written and verbal
- Typing speed 35+ WPM
- MS Office, Word, and/or Excel
- Great active listening skills and exceptional interpersonal and rapport-building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Phone skills, including familiarity with complex or multi-line phone systems
- Expertise in the customer service area they focus on, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- You are eligible to enroll in our benefits program including Medical, Dental & Vision insurance, Disability, Critical Illness, Life, Accident and Behavioral Health including a 401k program
- Weekly payroll with direct deposit option
- Most schedules are Monday thru Friday – Enjoy weekends off
- Gain valuable office experience
- Flexibility and industry experience
- Great for entry-level and recent college grads
About Resource Staffing
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.