Customer Service Representative I

Houston, TX 77003

Posted: 05/15/2023 Industry: Clerical/Office Job Number: AW949493515

Job Description

Customer Service Representative I
Zip Code: Houston, TX  77003 | LocationEast Downtown
Employment TypeTemporary | Workplace Type: On-site
Schedule: Monday – Friday8 am to 5 pm | Salary: $16 an hour
Client Company: City of Houston Public Works and Engineering Department
Do you have experience working in a Customer Service Role? The City of Houston and ExecuTeam are partnering up and looking to fill a Customer Service Representative I. The Customer Service Representative I will navigate clients on their inquiries and direct them to the closest service and obtain information regarding customer accounts and billing. If you possess the talent to utilize your exceptional customer service skills and want to aid our community, apply today! 
Customer Service Representative I’s Responsibilities
  • Answer customer calls in a contact center; Receive calls using the automatic call distribution system to provide customers information on their bills.
  • Provide general information to customers on account balances, services, delinquent accounts, and adjustments.
  • Research, analyze, and resolve customers’ problems and inquiries
  • Perform data entry activities to record information
  • Verify new customer accounts with utility vendors
  • Refer customers who require financial assistance to appropriate agencies
Customer Service Representative I’s Qualifications
  • High School Diploma or GED is required 
  • A minimum of 6 months of administrative or customer service-related experience are required 
  • Bilingual in English and Spanish is highly preferred but not required
  • Must be knowledgeable with Microsoft Excel and working with the community 
  • Must have a valid Texas Driver’s License
  • Must be able to pass pre-employment drug screening and criminal background check 
Company Culture & Perks
  • The work schedule is Monday through Friday, 8 am to 5 pm, and no weekends!
  • Help to improve the health of area citizens in your community
  • Opportunity to develop your skills and gain more experience
  • During your employment with The Reserves Network, you can enroll in our benefits program, including medical (3 plans to choose from), dental, disability, critical illness, life, vision, accident, and behavioral health insurance. Additional benefits include 401K, direct deposit, and our referral bonus program!
Salary: $16 an hour 
If you love the community, you live in and want to provide aid for others – Apply today!

The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in various industries and positions.
As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify, and whatever your background, we encourage you to apply today. 

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