Customer Service Representative

Charlotte, NC 28262

Posted: 06/10/2019 Industry: Clerical Job Number: 510809

Customer Service Representative


Our client has been the worldwide leader in theatre products distribution in the Charlotte area for 60 years.  Due to continued growth and new business, we are currently seeking a motivated, professional, and dedicated candidate to fill their open Customer Service Representative position.


Duties include:

         Interact with customers to provide information in response to inquiries about products and services.

         Take or enter orders, cancel accounts, or to obtain details of complaints.

         Handle and resolve complaints.

         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

         Check to ensure that appropriate changes were made to resolve customers' problems.

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.


Requirements include:

         Excellent customer service skills.

         Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

         Strong time management skills.

         Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records .

         Solid critical thinking skills.

         Experience with customer relationship management (CRM) software a plus.



         Multiple Healthcare Plans



         Accident, Disability, Life

         Direct Deposit/Pay Cards


         Uncapped Referral Bonuses

         1st Shift: Mon-Fri, 9:30am-6pm

         Pay: $13/hr

         Temp-to-Perm Opportunity


Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually. 


For more information contact our Charlotte Branch at 704-588-8161




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