Customer Service Representative

Cleveland, OH 44109

Posted: 09/01/2023 Industry: Clerical/Office Job Number: JT533158810

Job Description

Customer Service Representative
A bilingual Customer Service Representative is needed to assist a Cleveland, Ohio mortuary service in arranging the shipping of families' loved ones who have been cremated. We are seeking a compassionate customer service representative with shipping coordination experience.
What You Will Do:
  • Provide loving and compassionate customer service, answer phones   and explain services that are offered
  • Enter accurate documentation into the database
  • Prepare and proofread legal documents
  • Negotiating and determining pricing 
  • Take in and release human and pet remains for cremation and preparation
  • Track the status of certified copies of death certificates and communicate to family members and vendors
What You Will Need: 
  • 2-3 years of Customer Service experience 
  • Compassionate listener and patient when providing customer service during stressful times
  • Ability to work overtime
  • Strong attention to detail
  • Bilingual
Benefits and Details:
  • Hours are 3 pm-11 pm 
  • Choose from multiple healthcare, dental and vision plans
  • Accident, Disability, Life
  • Direct Deposit/Pay Cards
  • 401(k)
  • Referral Bonuses
Please call our office at 216.227.3600 if you have any questions. If you are a Bilingual Customer Service Representative and are looking for an opportunity for growth and a drive to obtain results and accountability, this is the job for you. Click apply today!
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. 
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.
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