Customer Service Representative

Independence, OH 44131

Posted: 04/11/2019 Industry: Professional Job Number: 508084
Customer Service Rep
Independence, OH
Hours: M-F, 8 am - 5 pm
Salary: $20-$21 an hour.
Process customer orders received via phone, fax and email; provide pricing and delivery information to customers; including international customers
Process customer sample orders, MSDS and technical data sheet requests.
Check stocks, verify ship dates and troubleshoot as necessary.
Handle E-commerce activities including but not limited to EDI, Web-enabled order transaction and miscellaneous inquires.
Reconcile month end consignment accounts.
Other miscellaneous tasks as directed including daily audits or orders, filling, etc.
Maintain and update customer master records.
Maintain accuracy and timeliness of system data to improve business performance and actively participate in business processes such as Sales and Operation Planning.
Conformance with the Quality and Environmental, Health, Safety and Security policies and awareness of ISO 9001 and RC14001 management system requirements applicable to this position.
Some college preferred, Associates degree desired.
1-3 years chemical customer service, or minimum 3 years experience in customer service.
Working knowledge of international order entry and processing.
SAP experience preferred.
Computer and keyboard proficient in MS Office.
Experience with EDI. Working knowledge of internet and E-commerce.
Professional, service oriented telephone skills.
Prioritization and decision-making skills. Ability to meet deadlines.
Capable of working with little supervision.
Excellent interpersonal skills and ability to work as a team member in a cooperative yet assertive fashion.

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