Customer Service Representative

Lincoln, NE 68510

Posted: 08/21/2023 Industry: Clerical/Office Job Number: AS437329818

Job Description

Are you someone who thrives on delivering exceptional customer experiences? Are you driven to make a positive impact on people's lives through your work? We're looking for dedicated individuals to join our Policy Services Team as Customer Services Representatives. In this role, you'll be an integral part of our mission, taking on crucial responsibilities that contribute to the success of our business.
Duties of the customer service representative:
  •  Engage with customers through various communication channels (phone, email, etc.) to address inquiries, ensuring a compassionate and patient approach in all interactions.
  • Manage Group Administration tasks, encompassing tasks like new case setup, policy issuance, billing, premium collection, and reconciliation, along with processing policy changes for small cases.
  • Leverage your problem-solving skills to identify customer needs, propose innovative solutions, and take decisive action within established guidelines, nurturing customer loyalty and maintaining case integrity.
  • Successfully handle and complete special projects and assignments within defined timelines.
  • Undertake administrative duties for assigned groups, managing accounts through email and phone correspondence.
Benefits of the customer service representative:
  • Pay $17/hour
  •  Traditional Monday-Friday daytime schedule
  •  Benefits in a Card: 3 medical plans, dental and vision
  •  Additional benefits such as: group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft
  •  Weekly pay via direct deposit or pay card
 If you have experience in phone customer service this might be the position for you, apply today!
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. 
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.
EEO//Veteran/disability Employer  
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