Customer Service Representative

Medina, OH 44256

Posted: 02/15/2019 Industry: Professional Job Number: 505799


         Use your strong communication and multi-tasking skills to provide thorough technical customer service and process orders and inquiries received through computer, telephone, fax or email in a professional and efficient manner.

         Communicating with customers regarding various information needed

         Entering and editing orders and related details

         Recording or filing copies of orders

         Receiving, investigating and processing customer complaints

         Organizing special shipping arrangements when applicable



         High school diploma or equivalent, a college degree is a plus

         Technical customer service experience

         Account management experience is a strong plus

         Previous manufacturing, factory or warehouse and/or end-user finished goods experience is a plus

         Proficiency to communicate well with all different levels and customers both inside and outside of the organization, including verbal, electronic and written

         Ability to read for understanding, follow and retain multiple work instructions, procedure manuals, software manuals and other business documents

         Efficient with multi-tasking, including being productive while handling re-directions and interruptions based upon business needs

         Possess a strong sense of urgency

         Ability to remain organized with and keep track of multiple sources of information and data

         Possess strong problem-solving skills, including the ability to deal with problems involving several concrete variables in standardized situations

         Ability to understand and interpret technical specifications

         Ability to work in teams as well as possess self-accountability

         Must be familiar with current software such as Microsoft Word, Excel and Outlook

         Experience with the following systems is a plus: Salesforce or other CRM (customer relationship management) Software and ERP (enterprise resource planning)


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