Customer Service Representative

Omaha, NE 68102

Posted: 09/13/2023 Industry: Clerical/Office Job Number: RJ11272996

Job Description

Check out this amazing opportunity to work with one of Omaha's top Fortune 500 companies in a customer service representative role. Offering a professional environment and room to grow you don't want to miss out on this one. If you are looking to get your foot in the door, this company provides that first step in your career goals. Don't miss this chance to join a supportive team.

What matters most as a CSR:
  • $21.00 an hour
  • Direct hire opportunity 
  • Professional development offered
  • Monday to Friday 
  • 8am-5pm schedule 
  • Wellness program with onsite fitness center
  • Medical, dental, vision benefits401k with company matcand employee assistance program 
  • Education reimbursement program
Your new role as a CSR
  • Provides excellent customer service to agents, insureds, claimants, and others
  • Resolves most basic issues and questions.  
  • May assist and/or research the needs of callers and route calls or emails to the appropriate department or individual to handle.  
  • Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.  May also provide submission status updates to agents via phone and/or email.
  • Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
  • Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.  
  • Direct calls and emails requesting loss run explanation to the appropriate department.
  • Performs related duties as situation dictates such as participating in special projects, etc.
 Your experience as a customer service representative:
  • High school diploma or GED 
  • 2+ years of customer service experience required
 Your career partner:
Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.

As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However, you identify and whatever your background, we encourage you to apply today.

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