Customer Service Representative

Springfield, OH 45504

Posted: 05/16/2019 Industry: Technical Job Number: 509539

Customer Service Representative


Local Springfield, Ohio environmental manufacturing facility that has shown dramatic growth as an industry leader by many of America s leading corporations is currently in search of Customer Service Representative.  If you are reliable team player and have a desire to become a part of this outstanding company and have experience as Customer Service Representative we encourage you to APPLY NOW. 


Duties include:

         Provide front line, direct support to customers or sales representatives.

         Place orders on a timely basis for purchases of production materials and supplies.

         Use computerized system for tracking, information gathering and/or trouble shooting the items raised by the customer.

         Research/resolve customer inquiries.  Ensure that appropriate changes are made to resolve customers' problems.   Respond in a timely manner.

         Maintain accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

         Track warehouse items to ensure availability, and that agreed upon minimum/maximum stock levels are maintained.

         Recognize problem areas and report to higher levels for action.  Refer unresolved customer grievances to designated departments for further investigation.


Requirements include:

         Excellent customer service skills.

         Solid critical thinking skills.

         Must have experience in the corrugating industry.

         Extreme attention to detail.

         High school diploma or equivalent.



         Multiple Healthcare Plans



         Accident, Disability, Life

         Direct Deposit/Pay Cards


         Referral Bonuses


Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace safety for the nearly 20,000 employees we place annually. 


For more information contact our Springfield office at 937-327-0715


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