Customer Support

Ottawa, IL 61350

Posted: 01/31/2024 Industry: Clerical/Office Job Number: SS39386214

Job Description

Customer Service

Our client has been a manufacturer of all types of V-Belts, V-ribbed belts, Timing Belts, and Variable Speed Belts for both original equipment and service parts in the automotive, recreational, and industrial markets in the LaSalle County area for over 45 years. Due to continuous growth, we are currently searching for motivated candidates to fill their open customer service positions.

Duties include:
•         Interact with customers to provide information in response to inquiries about products and services.
•         Take or enter orders, cancel accounts, or to obtain details of complaints.
•         Handle and resolve the complaints.
•         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
•        Answer customers' questions about products, prices, availability, product uses, and credit terms.
•         Recommend potential products or services to management by collecting customer information and analyzing customer needs.
•         Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Requirements include:
•         Proficient in Microsoft Excel (A MUST), Microsoft Word, and Microsoft Outlook.
•         Excellent time management skills.
•    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•    Data entry experience a plus.

  Benefits:
•         Multiple Healthcare Plans
•         Dental
•         Vision
•         Accident, Disability, Life
•         Direct Deposit/Pay Cards
•         401(k)
•         Referral Bonuses

Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional, and technical markets.  As a family- and veteran-founded company, we focus on candidate experience and workplace culture for the nearly 20,000 employees we place annually. For more information contact our Peru office at 815-224-3175 or Streator office at 815-672-2020
If interested, please send a resume to: Peru@TRNstaffing.com or Streator@TRNstaffing.com    


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