Help Desk Technician

Elizabethtown, KY 42701

Posted: 05/26/2023 Industry: Clerical/Office Job Number: MP977594519

Job Description

Helpdesk Technician
Work for a local telecommunications company that has been servicing Hardin County and surrounding counties for more than 3 decades.  We have partnered with a new division in Elizabethtown who is seeking Customer Service Representatives for their Helpdesk Department.  Apply today!  
What You Will Do:
  • Talking with customers, with patience and compassion, regarding technical issues
  • Track and route problems, requests, and document resolutions
  • Stay current with system information, changes, and updates
  • Complete a 5-6 week onsite training program 
What You Need:
  • Professional phone etiquette skills 
  • Willingness to be trained for a long-term job
  • Basic PC and internet knowledge, as well as data entry skills
  • Prior experience in a Help Desk role is a plus
  • Able to work 1st shift hours during training, and then 2nd shift afterwards, including some weekends 
What’s In It For You:
  • $15/hr to start
  • Variety of schedules:  Training on 1st shift, and then transferring to 2nd shift schedules 
  • Joining a work family that aims to help their community  
  • When you work as an employee through The Reserves Network, you are eligible to enroll in medical, dental and vision insurance, as well as 401K, direct deposit, and our referral bonus program
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. 
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.
Please call our office at 270.982.3191 if you have any questions.
If you are a Help Desk Technician candidate that is looking for an opportunity for growth, this is the job for you. Click apply today! 
Apply Online

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